Trade Forge Property Services (“TFPS”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in accordance with UK data protection law, including the UK GDPR.

This policy explains how we handle personal data when you interact with our business.

1. Information We Collect

We do not operate contact forms on this website. Any personal information you provide is given voluntarily when you contact us by email or telephone.

When you contact us, we may collect:

• Your name and contact details (email address and/or phone number)

• Details of your enquiry or project requirements

• Any information you choose to provide when requesting a quote or service

We do not actively collect analytics data or track individual visitors.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations

• Communicate regarding services you have requested

• Manage and deliver our property maintenance services

• Meet legal and regulatory obligations

We will never sell your personal data to third parties.

3. Cookies & Tracking

This website is built using the systeme.io platform.

The site may use strictly necessary technical cookies required for the website to function properly.

We do not currently use:

• Marketing cookies

• Advertising cookies

• Analytics tracking tools such as Google Analytics

• Visitor profiling or behavioural tracking

If this changes in the future, appropriate consent mechanisms will be implemented.

4. Legal Basis for Processing

Under UK GDPR, we process personal data based on:

• Legitimate interests - to respond to enquiries and operate our business

• Contractual necessity - when providing quoted or agreed services

• Legal obligations - for accounting, tax, or regulatory compliance

• Consent - where you voluntarily provide information

5. Data Retention

We retain personal data only for as long as necessary.

• Enquiry records where no contract is formed - up to 12 months

• Customer and business transaction records - up to 7 years to meet accounting and legal requirements

6. Sharing Your Information

We may share data with:

• Website hosting and IT service providers

• Accountants or professional advisers

• Regulatory authorities if required by law

We do not transfer personal data outside the UK or EEA unless appropriate safeguards are in place.

7. Your Data Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Withdraw consent where consent is the lawful basis

• Object to or restrict certain processing

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

ICO Registration: Trade Forge Property Services / Mr Adam Peters - ZC015113

8. Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. However, please remember that no method of internet transmission is completely secure.